Posts Tagged ‘customer’

Reinforcing the Purchase Decision | Four Simple Tips

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1.) Give the consumer more than he/she expected - do not let them know ahead of time or it won't be unexpected. © Redbaron | Dreamstime.com *** 2.) Provide belief-raising, doubt-reducing information. Assure them they have gotten quality items at a good price. *** 3.) Reinforce in your advertising-for those whom have already purchased from you will be listening. ***

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Handling an Irate Customer | Five Quick Tips

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• Empathize with their situation • Offer to investigate the problem and get right back to them. THREE NEVERS WHEN DEALING WITH AN ANGRY CUSTOMER 1.) Never contradict an angry customer 2.) Never lie to an angry customer (or any customer for that matter). 3.) Never give an irate

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