Eliminating stale conversations will take practice at first, but eventually it will be second nature to you. Perhaps you will even become a leader at setting the tone for refreshingly productive conversations.
• Empathize with their situation • Offer to investigate the problem and get right back to them. THREE NEVERS WHEN DEALING WITH AN ANGRY CUSTOMER 1.) Never contradict an angry customer 2.) Never lie to an angry customer (or any customer for that matter). 3.) Never give an irate