Handling an Irate Customer | Five Quick Tips

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Handling an Irate Customer | Five Quick Tips

 

 

Handling an Irate Customer

Two absolute musts when handling an irate customer.

© Andres Rodriguez | Dreamstime.com

© Andres Rodriguez | Dreamstime.com

  • Empathize with their situation
  • Offer to investigate the problem and get right back to them.

Three nevers when dealing with an angry customer.

  • Never contradict an angry customer
  • Never lie to an angry customer (or any customer for that matter).
  • Never give an irate customer an immediate answer.

 

 

 

 

 

 

Handling an Irate Customer | Five Quick Tips

 

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