Handling an Irate Customer | Five Quick Tips
Handling an Irate Customer | Five Quick Tips
Handling an Irate Customer
Two absolute musts when handling an irate customer.
© Andres Rodriguez | Dreamstime.com
- Empathize with their situation
- Offer to investigate the problem and get right back to them.
Three nevers when dealing with an angry customer.
- Never contradict an angry customer
- Never lie to an angry customer (or any customer for that matter).
- Never give an irate customer an immediate answer.
Handling an Irate Customer | Five Quick Tips
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